At Shozon™, we want you to be completely satisfied with your purchase. Please review our Returns and Refund Policy below:

1. Eligibility for Returns

1.1 Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately within 2 days from the date of delivery.

1.2 Incorrect Item: In the event of receiving an incorrect item, notify us within 2 days of delivery to arrange for a replacement or refund.

2. Return Procedure

2.1 Request: To initiate a return, contact our customer support team at support@shozon.in or call us at +91 8826125323 within 2 days from the date of delivery.

2.2 Condition of Items: Returned items must be unused, in their original packaging, and with all tags intact.

3. Refund Process

3.1 Refund Eligibility: Refunds are processed for eligible returns based on our assessment of the returned item’s condition.

3.2 Refund Timeline: Once approved, refunds will be initiated within 4-7 business days through the original payment method used for the purchase.

4. Non-Returnable Items

4.1 Personalized or Customized Items: Products that have been personalized or customized are non-returnable unless they are damaged or defective.

5. Contact Us

If you have any questions or concerns about our Returns and Refund Policy, please contact us using the following details:

• Website Name: Shozon™
• Address: High Tension Road, Jamia Nagar, Shaheen Bagh, Delhi, Delhi – 110025, India
• Email: support@shozon.in
• Contact Number: +91 8826125323
• Operating Hours: Mon-Sat, 11:00 AM – 7:00 PM IST