Welcome to the Shozon™ FAQ section! Here are answers to some commonly asked questions:

1. What is your dispatch time for orders?

• We typically process and dispatch orders within 24-48 hours (excluding weekends and public holidays) from the time of order confirmation.

2. How long will it take to receive my order?

• Once dispatched, the estimated delivery time is approximately 4-6 business days for most locations within India.

3. Who is your courier partner for deliveries?

• We partner with I Think Logistics, a trusted logistics company in India, to handle our shipments. You can track your order using the tracking number provided in your shipping confirmation email or SMS.

4. How can I track my order?

• You can track the status of your delivery using the tracking number provided in the shipping confirmation email or SMS on the I Think Logistics website: I Think Logistics Tracking

5. Do you offer free shipping?

• We offer free shipping for orders above a certain amount. Shipping charges, if applicable, will be displayed during the checkout process.

6. What should I do if I receive a damaged or incorrect item?

• If you receive a damaged or incorrect item, please contact our customer support team within 2 days of delivery for assistance.

7. How can I contact customer support?

• You can reach our customer support team via email at support@shozon.in or by calling us at +91 8826125323 during our operating hours (Mon-Sat, 11:00 AM – 7:00 PM IST).

8. Do you ship internationally?

• Currently, we only ship within India. We do not offer international shipping at the moment.

9. How can I cancel or modify my order?

• To cancel or modify your order, please contact us immediately after placing the order. Once the order is dispatched, we may not be able to make changes.

10. What is your return and refund policy?

• Please refer to our Returns and Refund Policy for detailed information on eligibility criteria and procedures.

11. Are personalized or customized items returnable?

• Personalized or customized items are generally non-returnable unless they are damaged or defective.

If you have any other questions or concerns not addressed here, please feel free to reach out to our customer support team. We’re here to assist you!